Restaurant Ladis - Salinas, Puerto Rico

I would give a zero star review if possible. I was treated totally unprofessionally by the wait staff at the Palmas del Mar location. I sat on the chair on the patio and they said it was MY fault for not checking the chair to ensure there was not a container of red sauce or ketchup on the seat. Not only was the staff useless to help me to clean my shorts, they had no interest in adjusting my bill to cover the cost of cleaning or replacing my shorts. When I asked to speak with the manager they said he was not there & refused to give me his name when I could call back the next day. The wait staff then became hostile & actually threw my credit card at me when I slammed it on the counter. Finally got name of the manager "Jose" from the staff which was probably a lie as was told the manager's name was Luis when I tried to call a few days later. Was then told Luis did not speak English which is probably another lie as find it difficult to think the manager at a restaurant in a top tourist location does not speak English. So seems like a lot of CYA going on at this location. I wrote emails to 2 email addresses for Ladi's and heard nothing back. So I guess their management doesn't give a damn about how the staff treats their customers. All the staff had to do was tell me to call back to speak to the manager, give us a drink on the house, etc. The staff seemed totally untrained on how to handle it. And I am out a $60 pair of white shorts I wore 2x. Also the fish fillets we ordered were not seasoned and totally without flavor. IMO, save your money & dine elsewhere.

Went Jan 31, 2021 for my birthday. My wife and I are fans of Paella Valenciana (seafood) for many years so we ordered it as soon as I spotted it. Was ready rather quickly. Came on a large platter and it was the most beautiful presentation of a meal I ever saw. Large portions of all of the seafood. Golf ball size chunks of lobster, a dozen or more mussels, large shrimp, squid, clams and of course the saffron rice. Never had a better tasting paella anywhere in 50 years. Seemed pricey at first but not when I saw what we received. The dish should be called “Paella for 2 to 4 persons. “. Companions had Lobster al ajillo (garlic sauce) and Chillo ((snapper) and enjoyed it very much. Excellent parking facilities. Staff was friendly and efficient. Covid restrictions were observed to the letter